Cold Weather Rule
The Cold Weather Rule protects some members from having their electricity shut-off due to non-payment between October 15 and April 15.
Can my heat be shut off in the winter?
Yes. The Cold Weather Rule still allows electricity to be shut off for non-payment. You will only be protected if electricity provides your primary source of heat AND you have done all the following things:
- Your household income meets the state guidelines (at or less than 50 percent of the state median income)
- You provide Runestone Electric with a completed Inability to Pay Form; and
- You have a payment arrangement with REA for which you have remained reasonably current
What must I do to receive shut-off protection?
If you are behind in your electricity payments and you will not be able to catch up, your first step is to call Runestone Electric Association.
We don’t want to shut off anyone’s electricity. We will work with you to set up a payment arrangement or help you to see if you qualify for shut-off protection. Click here for a list of Energy Assistance Providers that can help with your energy bills. It is up to you to contact them for help.
Will you disconnect me without my knowledge?
No. You will receive a “Notice of Disconnection.” The letter will contain an Inability to Pay Form for you to complete and return. There will also be a list of rights and responsibilities for you as well as the Cooperative and a list of agencies that may help you. If you receive a Notice of Disconnection, you MUST take the next step and call us and the agency that serves your county to see if they can help you.
We will not disconnect electricity without first notifying you by letter. We also attempt to make phone calls if we have correct phone numbers. We will not shut off electricity on a Friday, a weekend, or the day before a holiday.
If my electricity has been disconnected, how can I be reconnected?
In order to re-establish power, contact Runestone Electric at 320-762-1121 or 1-800-473-1722 for the total balance due, which will include additional fees and a deposit.
For more information please visit: MN PUC Shutoff Protection