Runestone Electric Association is committed to providing reliable electric service. As the coronavirus (COVID-19) continues to spread, the co-op is taking extra precautions to protect the health and well-being of its employees, members and general public. We have chosen to make the following business changes to keep our employees and members safe.

Here’s what you need to know:

The REA lobby is temporarily closed to the public.

The Runestone Electric Association lobby will be closed to the public until further notice. Serving our members remains our number one priority as we provide ongoing customer service while taking precautions to protect our members and employees.

As always, if you experience a power outage or other emergency, please call REA at 800-473-1722. We have a 24-hour service to take your call.

Internal office operations will continue as usual, and due dates will remain the same.

We encourage members to call us at 800-473-1722 with questions and use our website to download information, such as rebate forms.

We encourage members to pay their bill by using one of the following options:

  • Mail the payment
  • Pay online
  • Pay by phone
  • Use the drive-up drop box on the east side our parking lot

Learn more about payment options »

The REA Annual Meeting is postponed
REA has made the decision to postpone our Annual Meeting, which was to be held April 16 at the Alexandria Area High School.

Our bylaws allow for postponement or cancellation of the Annual Meeting. Voting for the District 7 director candidates will continue by mail only. There will be no on-site voting this year.  We ask that you mail your ballot back to us in the envelope provided to you by April 16, 2020.  Once certified, election results will be available on this website and published in the May issue of the Cooperative’s newsletter, Newsline.

REA’s 2020 scholarship winners will receive their certificates of achievement and other instructions by mail.

REA is working to meet the needs of our members
Literally. REA is continuing normal office operations. We are still here to answer questions.
Call us anytime: 800-473-1722
Will this affect my power?
No, line crews will be working as usual and will remain on-call to respond to any power outages or emergencies. You can report your outage by calling us 24/7 at 800-473-1722. Visit our Outage Center to learn more.
What if I’m having trouble paying my bill?
We recognize the financial hardship some members may face due to the outbreak. Reminder calls will continue as usual and encourage any member who is facing financial difficulty to call us at 800-473-1722 or email us at rea@runestoneelectric.com.
 

This is a rapidly-evolving situation and we will address the challenges as they occur. But know that we are here to keep the lights on. We thank you for your patience and understanding during this time.

 

As always, REA is only a call away 800-473-1722