| The "Membership Has its Guarantees" program sets the standard for basic services. If we do not meet these standards, we will pay you the following penalties:
- Service First - When you contact our office with any service or billing related question, we will respond within five working days, guaranteed. This is our commitment to superior customer service. If we fail, we'll apply a $20 credit to your electric service account.
- Courtesy - Our staff is here to help you. If you are ever treated in a discourteous manner, your next month's fixed charge is on us.
- Security Lights - Your (REA-owned) security light is important, both to you and to us. When it fails, we will have it fixed within five working days from the time you notify us. If not, your following month's security light billing is free.
- New Connections - We will always make every effort to have your new service built on time. If a mutually acceptable construction deadline is not met, your fixed charge will be FREE for the first year of service.
As a member of Runestone Electric Association, you are entitled to expect a high level of service from your electric cooperative.
Our bottom line is your satisfaction. Any time you feel that we have not performed up to your expectations, please let us know.
Our goal...to maintain the highest standard of service in the industry! |
